This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Airbnb began rolling out an AI customer service agent in April to ...

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Airbnb is going to become an “AI-first application” over the next few years, co-founder and CEO Brian Chesky said on a Q2 2025 earnings call last week. The company rolled out an AI customer service ...

Airbnb recently beefed up its customer service staff with a team of 50 investigative agents who track down guests who abuse their hosts’ generosity. The move came after the company got tired of seeing ...

Airbnb complaints seem to be on the rise. From griping about cleaning fees to complaining about the impact on neighborhoods and real estate markets, it seems like everyone has an opinion of the ...

Airbnb users may want to check their accounts even if they aren't planning a trip anytime soon – some fellow customers on the rental site have been scammed with reservations they didn't make. Account ...