Despite the technology advancements of the past decade, many consumers still provide spoken card details over the phone to company call centers. The practice has triggered security concerns throughout ...

Setting a compensation plan for a call center depends on what the center will do. Compensation comes in primarily four forms: salary, salary plus performance bonus, commission-only and a "draw against ...

The American workforce is rapidly changing. In August, 4.3 million workers quit their jobs, part of what many are calling “the Great Resignation.” Here’s a look into where the workers are going and ...

AUSTIN, Texas — The City of Austin on Tuesday announced plans for increased salary adjustments for 911 call takers and police dispatcher staff. The city said these efforts, on top of stipends and the ...

11 New Call Center Statistics, Including Turnover Rates of 30-45% Your email has been sent Do you know the most important metrics to measure in a call center? Uncover essential call center statistics ...