While achieving the AI vision and realizing its full value and benefits is yet to come, a great deal of progress has already been achieved throughout the CX industry. Below is a list of lessons ...

HCLTech is enhancing its partnership with Microsoft to improve customer service using generative AI and cloud solutions. They ...

The product is getting to a point where we’re able to access all types of customer conversations, whether it’s help desk, or it’s a complete contact center transformation, we’re starting ...

HCLTech will empower clients to activate Microsoft Dynamics 365 Contact Center, a Copilot-first solution that delivers ... Microsoft customers will gain access to HCLTech’s AI-led digital ...

System integration and application development Migration to Microsoft D365 Contact Center New customer implementations Expansion of joint offerings including AI transformation services “HCLTech ...