Key Points The margin of error allows you to use smaller sample sizes when conducting customer surveys. The measurement directly relates to the size of your sample, with larger sample sizes ...

Asking for feedback is an easy way to improve your company's customer experience, but it can also directly improve your lead conversion rate. Learn how.

Here you find some selected charts from the report with the results of the customer survey 2024 of the IT Services of ETH Zurich.

Even if a customer is not happy with the price of a repair, service advisers can still get a good survey score if they are engaged and helpful, says Chris Craig, fixed operations content owner on ...

Around a third of respondents said they are willing to interact with an AI agent if it reduces their time on hold.

The 52 counties honored in this year's awards from the Center for Digital Government are transforming local government with cutting-edge tech while focusing on resident services.

We list the best survey tools, to make it simple and easy to find out from your customers how to improve your business products or services. There are always ways to improve your business products ...

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

Delta Air Lines locked access to some customer frequent flier accounts because of cybersecurity concerns it learned of ...

Customer engagement on X is also down: Emplifi's data shows the overall volume of customer service inquiries directed at airline brands on X has dropped from, on average, nearly 40 per month at the ...

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

The regression is unsurprising, according to Brian Cantor, managing director of the Customer Management Practice’s digital division, which includes CCW Digital. “In addition to experiencing many of ...