Acuitus Inc., Sunnyvale, California, is being awarded a $44,953,535 indefinite-delivery/indefinite-quantity contract for help desk information technology training in ...

“DTMS is just like any other task in life; the more you do it, the more proficient you will become,” Anthony Woodard said about the Digital Training Management System. Woodard is the Army Training ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

CEDAR RAPIDS — In 2020, Dan Tuuri helped launch the DeltaV Code School’s new Computer Help Desk curriculum. Cybersecurity made up one small component of that training. It didn’t take long to see that ...

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For 15 weeks this summer and fall, a group of 15 students took part in a network and help desk IT career course at Living Classrooms on E. Fayette St. in East Baltimore. During the course, students ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...