Telephone triage — taking calls from individuals seeking diagnosis — is a staple of medical practice. It is an undertaking which is full of risk. A study of the accuracy of diagnosis during telephone ...

Telephone triage can cut 60% of the cost of your GP consultations, but it is easy to get wrong, says expert Sally-Anne Pygall With rising patient expectations, practices are commonly using telephone ...

Telephone triage has emerged as a pivotal component in modern primary care services, streamlining patient management and improving the allocation of healthcare resources. By enabling trained ...

Hundreds of GPs are asking patients to prove they need face-to-face appointments in a three-minute telephone call, before they see them. Our verdict We haven’t seen evidence that GPs are asking ...

With ever-increasing workload GPs must use any tool available. My experience of a variety of methods of telephone triage, both in and out of hours, has convinced me that it really can work. The ...

Objective To compare the workloads of general practitioners and nurses and costs of patient care for nurse telephone triage and standard management of requests for same day appointments in routine ...

Demand for general practice appointments is rising rapidly, and in an attempt to deal with this, many practices have introduced systems of telephone triage. Patients are phoned by a doctor or nurse ...

I just spent a 72-hour holiday weekend on call. In my practice this entails making rounds at the hospital each day with the back-up physician, attending any vaginal births that occur and taking all ...

It may seem like teletriage services send everyone to the emergency department, but that’s not the case in Saskatoon, according to a recent study. Yet, with limited independent reporting on these ...

That said, practices who take the advice will need a way to accommodate, in a timely way, patient requests to be seen as soon as possible. I have experienced frustration with a dermatology office’s ...