We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Verizon is using Google's Gemini AI to power new, smarter customer support, including 24/7 live chat and a redesigned app that makes it easier for customers to get help with billing, upgrades, or ...

Subscribe to TheStreet's free daily newsletter 💰💵 Traditional phone carriers such as Verizon (VZ) , T-Mobile, and AT&T have ...

The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via ...

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating small language models that are personalized to Verizon services and ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.

With this valuable information, any company in any industry can learn from the investment Verizon is making in customer ...

Verizon Upgrades Its Customer Service. Article Comments 1 . Jun 24, 2025, 7:00 AM by Rich Brome @rbrome.bsky.social. Verizon is launching a new effort to improve its customer service.