This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Airbnb began rolling out an AI customer service agent in April to ...

Airbnb complaints seem to be on the rise. From griping about cleaning fees to complaining about the impact on neighborhoods and real estate markets, it seems like everyone has an opinion of the ...

Airbnb recently beefed up its customer service staff with a team of 50 investigative agents who track down guests who abuse their hosts’ generosity. The move came after the company got tired of seeing ...