Mental strength is rarely tested when conditions are favorable. It is tested when strategies fail or decisions must be made ...

DEAR MISS MANNERS: I work in a fast-food restaurant, in which we only go by our first names. Related Articles Miss Manners: People look at me funny when I introduce my sister Miss Manners: The ...

Miss Manners: We heard that the bride’s father was ranting about us Miss Manners: Every year I get hit with the big, bad cake Miss Manners: They won’t even set a menu until the guests arrive Miss ...

Have it your way — and let them know. Burger King is taking customer feedback personally, giving out the company president’s phone number so people can contact him directly. While most companies ask ...

Turn angry customer moments into loyalty by staying calm, listening first, and offering clear next steps faster than most people do. Follow a simple de-escalation flow: pause, listen without ...

Add Yahoo as a preferred source to see more of our stories on Google. A woman is in the hospital, a man is on the run, and a window was shattered after a shooting at a north Houston restaurant, ...

If you’re a Verizon customer, there’s a good chance you were very unhappy yesterday. The U.S. wireless carrier suffered an outage that reportedly affected more than a million users. No company wants ...

Everybody has bad days. At some point, you’ll encounter a difficult customer who believes that your business is to blame for their bad day. What happens next depends on how your team handles the ...

BERLIN - Thieves used the quiet Christmas period to drill their way into the vault of a German retail bank and make off with at least 10 million euros' worth of money and valuables from customers' ...