K machine promises performance that can scale to 32 chip servers and beyond but immature stack makes harnessing compute ...

Quantum experiments keep stripping away our everyday intuitions, replacing them with a picture of reality in which cause, effect and even “facts” depend on how we look. New tests of entanglement, ...

"Gartner says by the end of 2026, organizations without AI-ready data will see over 60% of their AI projects collapse and get ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

Treat data as a product—owned, documented, and observable—so AI is trustworthy at scale.

The Centers for Medicare & Medicaid Services Innovation Center will launch a new, outcome-aligned payment model for providers offering technology-supported care to individuals with Original Medicare ...

A product approach puts outcomes at the center, letting stakeholders across IT and security share a common mission.

Telecom companies face pressure to automate complex processes, yet many struggle to justify early investments. Gustavo Duarte ...