PRNewswire/ - Cinareo Solutions Inc., a Toronto-based data analytics company, has secured $1 million in pre-seed funding to address capacity planning challenges in the contact center industry. The ...

The conversational capabilities of large language models (LLMs) are reshaping business workflows, from customer support and knowledge management to advanced analytics and decision making. However, ...

When a COE is established with a focus on digital transformation, it enables an organization to take ownership and ...