PRNewswire/ - Cinareo Solutions Inc., a Toronto-based data analytics company, has secured $1 million in pre-seed funding to address capacity planning challenges in the contact center industry. The ...

Exotel, a leading provider of AI transformation for enterprises focused on customer engagement and experience, has partnered ...

The Virginia Department of Motor Vehicles has been raising pay for more than half of its employees since August, based on a ...

While achieving the AI vision and realizing its full value and benefits is yet to come, a great deal of progress has already been achieved throughout the CX industry. Below is a list of lessons ...

Learn about ChristianaCare's transition to Epic with insights from its new VP of EHR transformation, a former Epic executive. Discover the keys to EHR success.

HCLTech is enhancing its partnership with Microsoft to improve customer service using generative AI and cloud solutions. They ...

HCLTech, a global technology leader, has announced to expand its strategic partnership with Microsoft to transform customer ...

HCLTech will empower clients to activate Microsoft Dynamics 365 Contact Center, a Copilot-first solution that delivers ... Microsoft customers will gain access to HCLTech’s AI-led digital ...

HCLTech expands capabilities in AI-driven contact center transformation NEW YORK & NOIDA, India--(BUSINESS WIRE)--HCLTech, a leading global technology company, today announced the expansion of its ...

A publicly traded medical provider based in Denver assured investors on Friday that a $105 million capital raise and plans to ...

ALTA LOMA, Calif., Jan. 9, 2025 /PRNewswire/ -- GTSCX – What does transforming a contact center into a dynamic hub for exceptional customer experiences take? How can AI-powered tools simplify ...