A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Rather than reaching out when they have a poor experience or responding to a survey, customers are saying nothing and going ...

up is building a knowledge automation platform to help sales teams answer product questions or complete technical ...

The Commercial Bank of Ceylon has been ranked the best for service excellence among Sri Lanka’s banks in the 2024 edition of ...

The proportion of companies whose part-time workers faced customer harassment, such as yelling, within the past year was 45.7 ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

Imagine a sales team that never sleeps. Palona is launching AI chatbots designed to act as personable, 24/7 sales agents for businesses, going beyond simple customer service to drive sales and build ...

The Chester County Library System (CCLS), which includes 18 locations, is committed to continually improving and transforming ...

Survey reveals strong momentum for AI investment, unlocking significant opportunities for full-scale integrations that include multimodal interfaces, voice technology, and agentic AI VANCOUVER, ...

Without proper data stewardship, marketer's risk not only damaging their reputation but also alienating their customer base and losing substantial revenue.

The era of unchecked AI enthusiasm is giving way to a more measured and deliberate approach. Organizations are beginning to see AI not as a panacea but as a powerful, albeit complex, tool that ...

The hack has the potential to be one of the biggest of the year, but the edtech giant is refusing to answer important ...