1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Think about the aim of any business for just a moment. You aren’t serving your employees, are you? Accordingly, you’re tailoring your product or services to the needs of customers. Implementing ...

Survey reveals strong momentum for AI investment, unlocking significant opportunities for full-scale integrations that include multimodal interfaces, voice technology, and agentic AI VANCOUVER, ...

Rather than reaching out when they have a poor experience or responding to a survey, customers are saying nothing and going ...

Imagine a sales team that never sleeps. Palona is launching AI chatbots designed to act as personable, 24/7 sales agents for businesses, going beyond simple customer service to drive sales and build ...

The Chester County Library System (CCLS), which includes 18 locations, is committed to continually improving and transforming ...

The proportion of companies whose part-time workers faced customer harassment, such as yelling, within the past year was 45.7 ...

The Commercial Bank of Ceylon has been ranked the best for service excellence among Sri Lanka’s banks in the 2024 edition of ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

up is building a knowledge automation platform to help sales teams answer product questions or complete technical ...