The key to customer service success lies in carefully selecting and tracking key metrics that provide actionable insights ...

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Belk's recent cyber incident raised questions among customers, but the retailer has now provided details on its response and ...

Johnson County economic development and business support organization Greater Iowa City, Inc. rolled out a focused survey to ...

David Jones is using customer feedback to influence everything from store leasing conversations to store refreshes and ...

With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.

Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, has announced the launch of iX Hero™, the ...

Perth, Western Australia – Burswood Car Rentals has just launched a new plan to make travel easier for locals and visitors in ...