Tech leaders explain how they're trying to use artificial intelligence to better understand customers and communicate with ...

Figure AI has drawn attention for making claims that its AI-powered robots possess human-like fine motor skills and can ...

J.D. Power data from 2024 and 2025 suggests that customers prefer fixed wireless internet, specifically 5G or 4G LTE, over ...

The key to customer service success lies in carefully selecting and tracking key metrics that provide actionable insights ...

Retailers can dramatically improve the customer journey through simple operational adjustments. To do so effectively, however ...

Small companies conduct telephone interviews or surveys to determine interest in new products, or measure the customer satisfaction of existing products. They also determine the needs and wants of ...

Johnson County economic development and business support organization Greater Iowa City, Inc. rolled out a focused survey to ...

Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...