Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Verizon “Restructuring” Customer Service Department. According to a report from the Verge, Verizon has told customer service employees about “restructuring and streamlining measures” that ...

Recently, Verizon CEO Sowmyanarayan Sampath sent an email to customers. At first, it seems like the kind of generic corporate communication that big companies send from time to time. You know, the ...

If you called Verizon customer support this year, you should change your PIN immediately. A data breach at a third-party vendor that handles Verizon's customer support has exposed the personal ...

"This was a customer support mistake" and not a net neutrality issue, Verizon said. “Everything to do with net neutrality” Santa Clara County disputed Verizon's characterization of the problem ...

"When you think of best-in-class customer service, Verizon and the industry as a whole is probably not the first one that comes in mind," Quiroga said. "But we think it should be and I think we ...

Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, and automatically tracking follow-up actions.

Verizon customer support team was so focused on the direct policy of throttling any customer that goes over their limit, they lost the sense of what it means to treat customers the right way.

On April 29, the couple received an email from Verizon, saying there was a $25.48 credit on the original landline account and they would receive a prepaid card as a refund.