MIAMI — Outsourcing Global Founder and CEO Amal Hassan talks with Nearshore Americas Founder and Managing Director Kirk Laughlin about the state of the BPO industry in Africa.

Between 2006 and the mid-2010s, finance and accounting functions at The Home Depot were transitioning from Atlanta to offshore providers in India, similar to many other large companies in the U.S.

Caribbean countries have long stored their data in foreign facilities, but that is beginning to change with the rise of ...

Island nations are the most expensive places in Latin America and the Caribbean, according to the 2026 Cost of Living Index ...

Colombia’s 2026 minimum wage increase has entered legal limbo after the Council of State temporarily suspended the government ...

Mike Barrett’s career story took an abrupt turn in 2009 when he found himself jobless and in debt, with no safety net, while ...

A worsening fuel shortage is reportedly triggering a public sanitation crisis in Havana, as uncollected garbage piles up ...

Uruguay is the least corrupt country in Latin America, while Venezuela ranks among the region’s most corrupt, according to the 2025 CPI.

Volvo Group has reportedly discovered that its data at North American operations was compromised during a late-2024 cyberattack on its BPO partner, Conduent.

Costa Rica’s global services industry is awaiting the inauguration of Laura Fernández, as her incoming administration signals ...

Latin American fintech firm Evertec Inc has agreed to its Brazilian rival Dimensa S.A. for US$181 million, strengthening its ...

MIAMI — The next chapter will undoubtedly look different. Gone are the days of labor arbitrage and a new era utilizing artificial intelligence and more specialized employees has arrived. Check out ...