The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils the 2025 Featured Contributors and ...

employee engagement and contact center transformation. These articles can be accessed via ICMI’s weekly email newsletter: Contact Center Insider and at icmi.com. The 2025 Featured Contributors ...

Exotel, a leading provider of AI transformation for enterprises focused on customer engagement and experience, has partnered ...

Newgen Software, a global provider of AI-enabled digital transformation platform, has been recognized as a ‘Leader’ in two IDC MarketScape reports – IDC MarketScape: Worldwide Intelligent Customer ...

In the picturesque region of Kashmir, a technological transformation is underway in ... Showkat Rasool, who heads the center, believes AI is set to fundamentally reshape farming in the region.

AJ Hall with AES and Jonathan Marmillo with LineVision share a case study on the role Grid Enhancing Technologies – specifically Dynamic Line Ratings – play in improving grid efficiency quickly. T. .

System integration and application development Migration to Microsoft D365 Contact Center New customer implementations Expansion of joint offerings including AI transformation services “HCLTech ...

HCLTech will empower clients to activate Microsoft Dynamics 365 Contact Center, a Copilot-first ... gain access to HCLTech’s AI-led digital transformation services, including consulting ...

HCLTech will empower clients to activate Microsoft Dynamics 365 Contact Center, a Copilot-first solution that delivers ... Microsoft customers will gain access to HCLTech’s AI-led digital ...