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HCLTech expands NJ presence while luring staff back to the office
Last summer, the India-based global technology company opened its new East Coast headquarters in East Brunswick. The hub ...
How Gen AI means better customer experiences - see one bank's approach
NatWest Bank's digital chief explains how the finance giant innovates while keeping its clients safe - and how other business leaders can benefit.
ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
Tech, Media & Telecom Roundup: Market Talk
The latest Market Talks covering Technology, Media and Telecom. Published exclusively on Dow Jones Newswires at 4:20 ET, 12:20 ET and 16:50 ET.1104 ET – Despite higher mortgage rates, January saw a ...
3 Ways Investing In Corporate Culture Can Transform Your Business
Let's explore three compelling cases that demonstrate how intentional investment in corporate culture can enable ...
Business Wire4d
ServiceNow Unveils New Agentic AI Innovations to Autonomously Solve the Most Complex Enterprise Challenges
In this new world of agentic AI, the ServiceNow Platform serves as the AI agent control tower—a connection layer across every ...
Financial IT4d
Glia Survey Finds 69% of Leaders Are Dissatisfied With Current Contact Center Technology
Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...
TMCnet6d
ICMI Recognizes the Brightest Minds in the Contact Center Industry, Unveils the 2025 Featured Contributors and the Top 25 Thought Leaders
The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils the 2025 Featured Contributors and ...