Rather than reaching out when they have a poor experience or responding to a survey, customers are saying nothing and going ...

The Commercial Bank of Ceylon has been ranked the best for service excellence among Sri Lanka’s banks in the 2024 edition of ...

The proportion of companies whose part-time workers faced customer harassment, such as yelling, within the past year was 45.7 ...

The Chester County Library System (CCLS), which includes 18 locations, is committed to continually improving and transforming ...

Imagine a sales team that never sleeps. Palona is launching AI chatbots designed to act as personable, 24/7 sales agents for businesses, going beyond simple customer service to drive sales and build ...

Survey reveals strong momentum for AI investment, unlocking significant opportunities for full-scale integrations that include multimodal interfaces, voice technology, and agentic AI VANCOUVER, ...

US President Donald Trump on Thursday said he was not sure the US should be spending anything on NATO, telling ...

Given all the ways to communicate, a small group of restaurants and food businesses find that the telephone is no longer a ...

Without proper data stewardship, marketer's risk not only damaging their reputation but also alienating their customer base and losing substantial revenue.

JK: NGCOA and the PGA of America are close allies and partners, collaborating on advocacy at the federal, state and local levels, and programs like this very show. Lately, there has been momentum to ...

The era of unchecked AI enthusiasm is giving way to a more measured and deliberate approach. Organizations are beginning to see AI not as a panacea but as a powerful, albeit complex, tool that ...

The Trinidad and Tobago Chamber of Industry and Commerce says that despite a US$100 million injection per month by the ...