Survey reveals strong momentum for AI investment, unlocking significant opportunities for full-scale integrations that include multimodal interfaces, voice technology, and agentic AI VANCOUVER, ...

Rather than reaching out when they have a poor experience or responding to a survey, customers are saying nothing and going ...

Imagine a sales team that never sleeps. Palona is launching AI chatbots designed to act as personable, 24/7 sales agents for businesses, going beyond simple customer service to drive sales and build ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

up is building a knowledge automation platform to help sales teams answer product questions or complete technical ...

Iron Mountain scored highest for customer satisfaction in the latest Management Top 250 ranking, followed by Intel and Ball. The Management Top 250 ranking compares companies using the late management ...

CSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, resolution, and effort.

While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...

DBRL was 29 percent above the U.S. average for satisfaction with library services; 55 percent over the U.S. average for satisfaction with customer service provided by staff; and 58 percent over the ...

A viral TikTok post recently brought attention to a voicemail from a Postmates delivery driver, “Steve,” that has sparked controversy across social media.

CCLS invites the public to participate in an online survey that will help shape the future of public libraries in Chester ...