Recently, Verizon CEO Sowmyanarayan Sampath sent an email to customers. At first, it seems like the kind of generic corporate communication that big companies send from time to time. You know, the ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Subscribe to TheStreet's free daily newsletter 💰💵 Traditional phone carriers such as Verizon (VZ) , T-Mobile, and AT&T have ...

With Verizon seeking permission to lock phones to its network for six months or longer instead of the current 60 days, a ...

Verizon is using Google's Gemini AI to power new, smarter customer support, including 24/7 live chat and a redesigned app that makes it easier for customers to get help with billing, upgrades, or ...

Verizon 5G offers three home internet plans with download speeds up to 1,000 Mbps. Learn if Verizon 5G is right for your ...

Verizon Fios is a fiber internet service provider offering plans with speeds up to 2 Gigs. Learn if Verizon Fios is right for ...

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating small language models that are personalized to Verizon services and ...

The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via ...

With this valuable information, any company in any industry can learn from the investment Verizon is making in customer ...

Verizon is launching a new effort to improve its customer service. First, for "complex issues", the company will now assign a dedicated "Customer Champion" to provide updates and ensure full ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.