Recently, Verizon CEO Sowmyanarayan Sampath sent an email to customers. At first, it seems like the kind of generic corporate communication that big companies send from time to time. You know, the ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating ...

Verizon is using Google's Gemini AI to power new, smarter customer support, including 24/7 live chat and a redesigned app that makes it easier for customers to get help with billing, upgrades, or ...

Subscribe to TheStreet's free daily newsletter 💰💵 Traditional phone carriers such as Verizon (VZ) , T-Mobile, and AT&T have ...

With this valuable information, any company in any industry can learn from the investment Verizon is making in customer ...

Verizon Communications Inc. VZ has gained 9.2% in the year-to-date period compared with the Wireless National industry’s ...

The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via ...

Verizon Upgrades Its Customer Service. Article Comments 1 . Jun 24, 2025, 7:00 AM by Rich Brome @rbrome.bsky.social. Verizon is launching a new effort to improve its customer service.