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UK National Contact Centre Awards 2025 Close in just one month How to Make Your Brand Appealing to a Skilled Workforce Contact Centre Trends to Watch in 2025 Forward Emphasis …
Contact Centre Trends to Watch in 2025 - contact-centres.com
6 days ago · As we head into 2025 the contact centre industry stands at the crossroads of innovation and adaptation. Industry leaders are rethinking strategies, leveraging technology, …
Unveiled: What are Contact Centres Doing Right Now?
Oct 22, 2024 · Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What Contact Centres are Doing Now” – …
2024: A Year of Experimentation in the Contact Centre Industry
Jan 17, 2024 · Stuart Dorman is Chief Innovation Officer at Sabio Group. Sabio Group is a global digital experience transformation services specialist with major operations in the UK (England …
Puzzel – New Survey Reveals Top 2025 Contact Centre Trends
Jan 7, 2025 · New survey from Puzzel reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing contact centre agent burnout. New survey of 1,505 CX leaders across …
CCMA Rebrands after 30 Years - contact-centres.com
Oct 4, 2024 · The CCMA, formerly known as the Call Centre Management Association, has rebranded as the CCMA Rebrands after 30 Years and has launched a fresh new visual identity …
- Contact Centre News Archives - contact-centres.com
Jan 15, 2025 · Contact Centre Trends to Watch in 2025: A Transformative Year Ahead As we head into 2025…
Contact Centre Trends: The Current State of Play
Mar 9, 2022 · It’s the dawn of a new era. Here are the key contact center trends driving change across organizations. When we reflect on key contact centre trends at play, it’s clear that we …
News - contact-centres.com
Cirrus, the leading provider of contact centre software, is proud to announce it has been granted a Royal Warrant of Appointment by His Majesty King Charles III. The grants were made to 386 …
The Future of the Contact Centre is Right Here Right Now
Mar 10, 2022 · The New Prominence of the Contact Centre #1: The contact centre has become a new lifeline for businesses. Over the last two years, the contact centre and digital were among …