Why customer service ratings are getting worse : NPR
Mar 15, 2023 · 74% of Americans say they've had product or service problem in the past year, according to the 10th edition of the National Customer Rage Survey, which tracks satisfaction and incivility. The...
Customer service complaints hit records over daily ... - NBC News
Mar 9, 2023 · Staffing problems in customer service and the growing complexity of essential goods and services, like cars and digital tech, have made complaints harder to resolve, data shows.
Finally, Customer Satisfaction Is Improving - Forbes
Sep 22, 2024 · According to Capterra, a division of Gartner, in the past two years, customer satisfaction scores have improved for 63% of U.S. businesses. And there’s a reason. According to Laura Burgess, a...
10 Ways to Boost Customer Satisfaction - Harvard Business Review
Jan 12, 2023 · Customer satisfaction is at its lowest point in the past two decades. Companies must focus on 10 areas of the customer experience to improve satisfaction without sacrificing revenue.
Electric Utility Business Customer Satisfaction Surges as Utilities ...
13 hours ago · The Electric Utility Business Customer Satisfaction Study, now in its 26 th year, measures satisfaction among business customers of 80 targeted U.S. electric utilities, each of which serves more ...
Record Increase in Customer Satisfaction Impacts Consumer …
ANN ARBOR, Mich., November 07, 2023--Customer satisfaction in the U.S. increases 1.3% in Q3 2023, the largest quarterly gain in 25 years, according to the ACSI.
Customer service is declining and consumers aren't happy about it
Aug 13, 2024 · Customer satisfaction dipped 0.1% in the second quarter of 2024 to a score of 77.9 out of 100, the American Customer Satisfaction Index said Tuesday. The decline is the first since second...
Customer satisfaction News, Research and Analysis - The …
Oct 11, 2023 · How companies like United and Wells Fargo can win back consumer trust. John Hauser, MIT Sloan School of Management.
US Companies Are Failing to Meet Customer Expectations - KPMG
Jan 16, 2024 · The majority of US companies are failing to meet customer expectations according to the new KPMG US Customer Experience Excellence (CEE) report. The survey of 10,000 US customers across 282 brands shows a 5% decline from 2022, the lowest level since 2015.
Costco Receives Top Marks, Walmart Places Last in Customer …
Feb 24, 2023 · Costco topped a ranking of customer satisfaction with general merchandise retailers. Walmart placed last in the category, while Walmart-owned Sam's Club placed second.