Customer Service - Kohl's
Shopping Kohls.com . Reset Your Password/Login ... Track Order Status Check Gift Card & Kohl's Cash ...
Create a New Account - Kohl's
Welcome to the cs.kohls.com support site utils/create_account page.
Tracking Your Order - Kohl's
How to Check the Status of Orders on the Kohl's App. Ensure you are logged into your shopping profile on the Kohl’s app to view orders placed with your profile. Select “Order” in the menu in the upper-left corner. Select the order you want to track. The tracking number will be displayed.
Using Kohl’s Cash, Gift Cards and Promo Codes
From your shopping cart, click “Apply Coupon” and enter the coupon code from the physical or electronic coupon. Please Note: There is a maximum of four promo codes per order. (There is a limit of two promo codes on a mobile device.) See Using Promo Codes Online for more information. Some coupon codes have a limited number of uses.
Using your Associate Discount - Kohl's
Once provided you will see a line item for the associate discount with the relevant amount taken off of your purchase. Online: To receive your discount online, you must be logged into your Rewards account either in the app or on Kohls.com. You will see the discount applied to your items in the cart prior to checkout. Associate Shopping Days.
Returning a Kohls.com Purchase
Kohl's Certified Partner products can be returned to a Kohl's store with the original packing slip from your order. Repackage the product and tape the return label securely. To report suspicious marketplace activity, please reach out to Kohl’s Customer Service at 855-564-5705 or use the “Ask Us” button on Kohl’s Customer Service page to ...
Buy Online, Free Store Pickup - Kohl's
How to Place a Buy Online, Free Store Pickup Order. On the product page, you must choose the “FREE Store Pickup Today” option prior to selecting the “Add to Cart” button. Be sure to choose any color or size option prior to selecting the FREE Store Pickup option. You can view the availability at other store locations by clicking “check ...
Tracking Online Orders - Kohl's
Tracking Online Orders. First, you’ll need to locate your tracking numbers. You should receive an email from Kohl’s once your order has been fulfilled. Click the link in the email for tracking information. You can also access this information when logged into your Kohls.com account and clicking into Recent Orders.
Updating Your Kohl’s Shopping Account
Please follow the steps below to access your Kohls.com shopping account where you can change your information. Desktop/Tablet. Sign in to your Kohl’s Shopping Account. Under your name at the top of the page, click "Settings" and select "My Info" from the drop-down menu. Within the "My Info" tab, follow the steps below to update your information:
Using a KMC or Gift Card - Kohl's
Using a Kohl's Gift Card or KMC online: At time of checkout, click on the option to "Add a gift card." Enter the card number exactly as it appears in the Gift Card Details section. Enter the four-digit PIN exactly as it appears. (You will need to scratch or peel off the cover.)