Returns and repairs - Swarovski Optik
Whether requesting a service order online or by phone at 800-426-3089 prompt 2, you will be asked to provide the model, serial number, and what the issue is you are experiencing, along with the owner`s name, contact and shipping information.
Repair and Spareparts Page - Swarovski Optik
How do I mount the eye cups on my binoculars? How do I receive spare parts for my device? Are strap loop connectors for EL and NL Pure binoculars available as spare parts?
How do I send in my device for repair? - Swarovski Optik
You also have the possibility to check the status of your repair online in your account. Sending in your device via an authorized SWAROVSKI OPTIK dealer. You can send in your device via your local dealer. He is then handling the repair process for you.
I would like to send in my SWAROVSKI OPTIK product for repair ...
If you want to send us a product for repair or service, it will be serviced at SWAROVSKI OPTIK headquarters in Tyrol, Austria, or in Cranston, USA. Once the product arrives at our facility in Absam/Cranston, it is checked by our technicians.
24-hour customer service - Swarovski Optik
Can I send my Swarovski Optik binoculars for repair myself? The Swarovski Optik customer service team will be happy to deal with any repairs that may be required. If you don’t want to entrust an official Swarovski Optik dealer with sending off …
Returns and repairs - Swarovski Optik
Initiate your repair orders online and track their current status. SWAROVSKI OPTIK will of course provide cost estimates free of charge. Once you have registered your repair we will email you with further information.
Swarovski Repair & Replacement FAQs | Swarovski US
From crystal replacements to jewellery repairs, discover the most common asked questions for Swarovski repairs and replacements with our FAQs.